Designed for Eduarn LMS delivery (Corporate + Retail Training) ๐
๐ Course Overview
This program provides a complete understanding of Salesforce Automotive Cloud, covering sales, service, dealer management, inventory, warranties, and real-world automotive use cases.
⏱️ Module 1: Introduction to Automotive Cloud (1.5 Hours)
- Automotive Industry Overview (Sales) with Case Study
- Automotive Industry Overview (Service) with Case Study
๐ฏ Outcome: Understand automotive business workflows and CRM transformation.
⚙️ Module 2: Automotive Cloud Architecture (1.5 Hours)
- Automotive Cloud Architecture & Platform Capabilities
- Standard Objects: Accounts, Assets, Claims, Warranties
- Deep Dive: Account Relationships, Assets, Financial Accounts
๐ฏ Outcome: Learn core architecture and data model.
๐ ️ Module 3: Core Setup & Configuration (1.5 Hours)
- Enabling Automotive Cloud & License Setup
- Dealer, Retailer & Partner Configuration
- Partner Community Workspace & Builder
๐ฏ Outcome: Configure Automotive Cloud environment.
๐ Module 4: Product, Warranty & Inventory Management (3 Hours)
- Product Management (Configurable Products Setup)
- Warranty Management (Asset Warranties)
- Inventory Management (Dealer/Retailer/OEM)
- Custom Indian Market Use Cases
๐ฏ Outcome: Manage end-to-end automotive lifecycle.
๐ Module 5 (Optional): Automotive Cloud APIs (1.5 Hours)
- REST API Structure & Resources
- Request/Response Handling
- Integration with ERP & DMS
- API Security & Performance Best Practices
๐ฏ Outcome: Enable system integrations.
๐ง Module 6: Actionable Relationship Graph (ARG) (3 Hours)
- Household Management & ARG Introduction
- Account 360 & Vehicle 360
- Asset Milestones & Timeline Configuration
๐ฏ Outcome: Build 360° customer & vehicle views.
๐ Module 7: Security & Access (3 Hours)
- External User Sharing (Automotive Use Cases)
- External Account Hierarchy
- Internal User Sharing Models
๐ฏ Outcome: Implement secure access controls.
๐ Module 8: Enterprise Territory Management (ETM) (3 Hours)
- Territory Models & Assignment Rules
- Sharing Visibility using ETM
- Real-world automotive scenarios
๐ฏ Outcome: Manage large-scale dealer networks.
๐ Module 9: 360 Views & Dealer Onboarding (3 Hours)
- Account 360, Customer 360, Vehicle 360
- Dealer Onboarding Process
- Assignment Review
๐ฏ Outcome: Enable seamless dealer ecosystem.
๐ข Module 10: Marketing Cloud & Custom Automotive Solutions (3 Hours)
- Marketing Cloud Overview
- Custom Automotive Use Cases (GRN, PDI, etc.)
- Enhancing Customer Experience
๐ฏ Outcome: Drive engagement & personalization.
๐งช Assignments + Review Sessions (2 Hours)
- Hands-on Assignments
- Doubt Clearing Sessions
- Real-time Scenario Discussions
๐ฏ Outcome: Practical implementation & confidence building.
๐ข How Eduarn LMS Delivers This Course
๐ฏ Corporate Training (Automotive Companies & Partners)
- Industry-specific customization (OEMs, Dealers, Suppliers)
- Live instructor-led sessions + recordings
- Real-world automotive scenarios (Inventory, Warranty, Dealer Mgmt)
- Hands-on labs & sandbox access
- Team progress tracking & analytics
- Certification & skill assessment reports
๐ Retail Training (Individuals / Professionals)
- Hybrid learning (self-paced + live sessions)
- Step-by-step guided implementation
- Real-time automotive use cases
- Mentor support & doubt clearing
- Resume & portfolio building
- Certification guidance
๐ก Eduarn LMS Key Features
- Centralized course delivery platform
- Interactive assignments & quizzes
- Mobile-friendly learning
- Automated certifications
- AI-driven learning paths
- Scalable for trainers, coaches & enterprises
๐ Program Outcomes
After completing this course, learners will:
✔️ Configure Salesforce Automotive Cloud end-to-end
✔️ Manage dealers, inventory, warranties & products
✔️ Build 360° customer & vehicle insights
✔️ Implement secure and scalable automotive solutions
✔️ Handle real-world automotive business scenarios
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